User Data Deletion

Team24 provides an in-product process to permanently delete your account. Although the account setting is labeled "Deactivate account," it performs deletion rather than temporarily disabling or pausing the account. The action cannot be undone.

How to delete your account

1. Sign in to Team24 and open the Account page.
2. In the Deactivate account section, select Deactivate account.
3. Type DELETE in all capital letters.
4. Select Permanently delete my account.

When deletion completes, you are signed out and redirected to the sign-up page. If the product displays an error or you cannot sign in, submit a request through Team24 Support using the email address associated with your account and the subject "Data deletion request."

Data deleted

The deletion process removes:

• Your Team24 login, user profile, avatar, and workspace memberships.
• Any workspace where you are the only member, including its projects, project content, deliverables, integrations, usage and credit records, and other workspace data.
• Stored workspace assets and project documents associated with a workspace that is deleted.

Data retained

• If a workspace has other members, the shared workspace is not deleted. Its projects, messages, files, deliverables, integrations, and usage records remain available to those members, while your membership, profile, and login are removed.
• Information submitted separately through the waitlist or support form is not automatically removed with your product account. Ask Team24 Support to delete those records too, and identify the email address you used to submit them.
• Limited records may be retained where needed for legal, security, accounting, backup, or fraud-prevention purposes, as described in our Privacy Policy.

Questions or requests

If you need help deleting your account or want to request deletion of other personal information, contact us through Team24 Support or email hello@team24.io.